Do you have questions about the ordering process for our music posters? In this FAQ section, you'll find answers to the most common ordering questions: how to place an order, what payment methods are available, and how to track the status of your order. Discover how easy it is to order a unique poster that perfectly reflects the atmosphere of your favorite music. All the information in one place to make your shopping experience hassle-free.
Start by selecting one of available templates. Then, on the chosen template, add the album/song title, artist name, and upload your photo or cover file. That’s it, place an order & let us handle the rest!
Your poster will be printed on 190 gsm semi-glossy photo paper, enhances colors with a subtle shine.
Of course! It’s entirely up to you what appears on your poster.
The recommended minimum for the file is 1000x1000 pixels, in formats such as JPG, JPEG, PNG, PDF, HEIC, WEBP, SVG, PSD, or AI. The preferred color profile is CMYK. If the uploaded file uses RGB colors, they will be automatically converted to CMYK.
If needed, we use AI tools to enhance the quality of the image.
The frame is not included. Thanks to the universal sizes of our posters, you can easily place them in most frames available at popular local stores.
There are no limitations on the length of the tracklist. If the list is very long, the font size will be adjusted accordingly.
Absolutely! In the poster editor, simply select the option I want to approve before printing. Once you choose this, you’ll receive a draft of the poster for approval before it’s printed.
The acceptable dimension tolerance for any poster size is +/- 0.5 cm (on each side). Additionally, please note that the colors on the printed poster might slightly differ from the design you see on screen.
Of course! In the Additional Information section, please provide the track names and any relevant details, such as the release date. We’ll then send you a draft for approval.
Orders can be modified or canceled only before the production process begins. If you need to make changes, please contact us as soon as possible.
Want to know more about the delivery of your ordered music posters? In this FAQ section, you'll find answers to your shipping questions: what are the delivery options, how long does it take to complete your order, how to track your shipment, and do we offer international shipping. Find out how quickly and safely we deliver your orders so you can enjoy your personalized poster in no time.
The average order processing time is 2 business days. For orders with the approve design before printing option, additional time is required for your approval and any potential adjustments.
In exceptional cases (e.g., during holidays or sales), processing time may extend to a maximum of 5 business days.
Delivery typically takes 2–4 business days, depending on the destination country. We ship orders from the nearest location to you: the European Union, the United Kingdom, or the United States.
Absolutely! Once we begin packing your order, we’ll send you an email with delivery details and a link to track your order status. If the link doesn’t work immediately, please try again later, as it may take a few hours for your order information to update.
We currently ship to all countries within the European Union, the United Kingdom, the United States, and Canada. For specific delivery options outside these areas, please contact us.
No, you will not need to pay customs fees or duties, as your order will be produced and shipped locally. For example, if you order from London, your order will be produced and shipped from the UK; if you order from New York, it will be produced and shipped from the US.
Don't worry! If your order hasn’t arrived within the expected delivery time, please contact us with your order details. We’ll investigate the issue and assist you as soon as possible.
Do you have questions about payment methods for our music posters? In this FAQ section, you'll find answers to the most common payment questions: what payment methods we accept, whether transactions are secure, how the online payment process works, and whether you can get an invoice. Learn how to conveniently and securely pay for your order and what payment options we offer our customers.
You can pay for your order using a debit or credit card (Visa, MasterCard, American Express), Shop Pay, Apple Pay, PayPal, Google Pay, or the Klarna pay-later system.
Since each poster is custom-made according to your individual specifications, we require prepayment.
Yes, all transactions are processed through secure payment gateways (Stripe, PayPal or Klarna) with encryption to ensure your payment information is safe.
No additional fees are charged for using your selected payment method. The total cost at checkout is what you’ll pay.
Absolutely! If you have a discount code, you can apply it at checkout to reduce the total price of your order.
If your payment is declined, please double-check your payment details and ensure your account has sufficient funds. If the issue persists, contact your bank or payment provider.
Contact our customer service team—we're happy to help!
